Support
FAQs
Clear answers about Nature’s Code, DNA-informed nutrition, kit activation, privacy, reports and supplements.
About Nature’s Code
What is Nature’s Code Nutrition?
Nature’s Code Nutrition is a DNA-informed fertility and pregnancy nutrition service. We help you understand how your genes may influence selected nutrient pathways, then translate that into a clear, personalised nutrition plan.
Is this a medical test?
No. Nature’s Code is not a diagnostic test and does not diagnose, treat, prevent or predict fertility conditions, pregnancy complications or disease. It supports nutrition education and supplement personalisation.
Does this replace advice from my GP, midwife or dietitian?
No. Your report should be used alongside professional advice, not instead of it. If you are pregnant, trying to conceive, taking medication or managing a health condition, speak to a qualified healthcare professional before making supplement changes.
Your DNA test
What does the DNA test look at?
The test looks at selected genetic variants linked to nutrient needs and personalised nutrition guidance. It does not test for ancestry, paternity, disease diagnosis, carrier status or family relationships.
How does DNA personalise my plan?
Some genes are involved in how your body processes or uses nutrients. Your result helps us personalise support around nutrient pathways, while keeping the foundation aligned with UK pregnancy nutrition guidance.
Will my genes tell me if I am deficient?
No. Genetic results are not the same as blood nutrient levels. Your DNA can inform pathway-level personalisation, but it cannot confirm whether you are deficient. Blood tests and clinical advice should come from your healthcare team.
Kit activation and reports
Why do I need to activate my kit?
Activation links your Kit ID, consent record and profile details to your Nature’s Code account. We need this before your sample can be processed and your report can be prepared.
Where do I find my Kit ID?
Your Kit ID is shown on your Nature’s Code test kit. Enter it carefully during activation so we can link your sample to the correct account.
What happens after I activate my kit?
Once your kit is activated and consent is complete, return your sample using the instructions provided. After your sample is received and processed, your personalised nutrition report will appear in your Nature’s Code portal.
How long does my report take?
Timings can vary depending on sample return, lab processing and quality checks. Your portal will update as your kit moves through the process.
Privacy and consent
How is my DNA data used?
Your DNA data is used to generate your personalised nutrition report and related recommendations. We only use identifiable genetic or health-related information for optional research or outcomes analysis if you have consented, another lawful basis applies, or the information has been anonymised.
Do you sell my genetic data?
No. We do not sell your genetic data.
Can I withdraw consent?
Yes. You can contact us if you want to withdraw consent or ask questions about how your data is used. Some processing may already have taken place before withdrawal.
Supplements and recommendations
Will Nature’s Code tell me what supplements to take?
Your report provides personalised nutrition guidance, including nutrient priorities, target ranges, food sources, supplement context and safety notes. It is not a prescription or medical treatment plan.
Should I stop my current prenatal supplement?
Do not stop, start or change supplements solely because of your Nature’s Code report. If you are unsure what is suitable, speak to your GP, midwife, dietitian, pharmacist or fertility specialist.
Is more of a nutrient always better?
No. Pregnancy nutrition needs to be carefully balanced. Some nutrients have upper limits or safety considerations, so your plan is designed to support informed choices without unnecessary megadosing.
Support
What if my details are wrong?
If your name, email, Kit ID or report details look incorrect, contact support before taking action on your report.
How do I contact Nature’s Code?
For customer support, email support@naturescode.uk. For privacy questions, email privacy@naturescode.uk.
Nature’s Code supports informed nutrition choices. It does not diagnose health conditions, treat disease, or replace advice from your GP, midwife, dietitian, fertility specialist or other qualified healthcare professional.