Terms of service

Last updated: 29 April 2026

These Terms of Service explain the rules that apply when you visit our website, buy products, create an account, register a kit, use our customer portal, receive a personalised report, subscribe to our services, or otherwise use Nature’s Code Nutrition.

These Terms form a legal agreement between you and pCOMP Ltd, trading as Nature’s Code Nutrition ("Nature’s Code", "we", "us" or "our").

pCOMP Ltd is a company registered in England and Wales under company number 15460621. Our registered office is 124 City Road, London, Greater London, United Kingdom, EC1V 2NX.

By accessing or using our website, placing an order, creating an account, registering a kit, submitting a sample, using our portal, receiving a report, subscribing to our services or otherwise using our services, you agree to these Terms.

If you do not agree to these Terms, you should not use our services.

These Terms should be read together with our:

  • Privacy Policy

  • Cookie Policy

  • Refund and Cancellation Policy

  • Shipping Policy

  • DNA Testing and Personalised Nutrition Consent

  • Subscription Terms, where applicable

  • any product-specific, test-specific, country-specific or service-specific terms shown to you before purchase, subscription, kit activation or sample processing

If there is a conflict between these Terms and any product-specific, test-specific, country-specific or service-specific terms, the more specific terms will apply to that product, test, country or service.

1. About Nature’s Code

Nature’s Code provides nutrition products, educational content, DNA-informed testing services, personalised nutrition reports, customer portal services and related support for people preparing for pregnancy, during pregnancy and after birth.

Our services may include:

  • website and eCommerce services

  • supplements and related nutrition products

  • DNA test kits

  • sample collection and lab processing coordination

  • personalised nutrition reports

  • rules-engine generated nutrient recommendations

  • customer portal access

  • educational articles, guides and FAQs

  • subscriptions and stage-based plans

  • future tests, add-ons, personalised supplementation, consultations or support services

We may add, remove, change or discontinue products, tests, features or services over time.

2. Country-specific availability and EU sales

We may sell certain products or services to customers in the United Kingdom, European Union, European Economic Area and other selected regions. Availability may vary by country.

Products, tests, reports, recommendations, subscriptions, personalised supplementation, ingredients, dosage, packaging, labelling, warnings, claims, delivery options and return processes may differ between the United Kingdom, European Union, European Economic Area and other markets.

We may restrict, delay, cancel or refuse orders to particular countries or regions if we are not able to meet applicable legal, regulatory, tax, customs, product safety, labelling, supplement, health claim, logistics, data protection or supplier requirements.

Where we sell physical products into the European Union or European Economic Area, products may be subject to EU product safety, labelling, traceability and responsible economic operator requirements. We may adapt or restrict product availability where needed to comply with those requirements.

Nothing in these Terms affects any mandatory consumer rights you have under the laws of the country where you live.

3. Important health and medical disclaimer

Nature’s Code supports informed nutrition choices. Our products, tests, reports, recommendations, content and services are for nutrition education, wellness support and supplement personalisation only.

They do not:

  • diagnose, prevent, treat, cure, monitor or predict any disease

  • diagnose, prevent, treat, cure, monitor or predict any fertility condition

  • diagnose, prevent, treat, cure, monitor or predict any pregnancy complication

  • replace advice from your GP, midwife, dietitian, fertility specialist, genetic counsellor, pharmacist or other qualified healthcare professional

  • replace antenatal care, fertility care, medical testing or clinical monitoring

  • provide emergency medical advice

You should not start, stop or change any supplement, medication, treatment, fertility care, pregnancy care, diet plan or clinical care solely because of a Nature’s Code product, report, recommendation, article, email, portal output or other service.

If you are pregnant, trying to conceive, breastfeeding, under medical care, taking medication, managing a health condition, have had previous pregnancy complications, have known nutrient deficiencies, or are unsure whether a product is suitable for you, you should speak to a qualified healthcare professional before using our products or relying on our recommendations.

If you experience an adverse reaction, stop using the relevant product and seek medical advice where appropriate.

4. Eligibility and account rules

You must be at least 18 years old to buy, activate or use any Nature’s Code DNA testing service, personalised report service or customer account.

You agree that:

  • all information you provide to us is accurate, complete and up to date

  • you will keep your account login details secure

  • you will not share your account with another person unless we expressly allow this

  • you are responsible for all activity under your account

  • you will tell us promptly if you believe your account has been accessed without permission

We may refuse, suspend or close an account if we reasonably believe that:

  • the account information is inaccurate

  • the account is being misused

  • the account creates a security, privacy, safety, legal or operational risk

  • the account is being used in breach of these Terms

5. Customer responsibilities

You are responsible for:

  • reading product descriptions, labels, warnings and instructions before use

  • checking that products are suitable for you

  • following supplement dosage instructions

  • not exceeding the recommended daily dose unless advised by a qualified healthcare professional

  • storing products safely and as directed

  • keeping products out of reach of children

  • providing accurate account, delivery, health, life-stage, biological sex, kit and profile information

  • updating your information if your circumstances change

  • following sample collection and kit activation instructions carefully

  • returning samples promptly where required

  • checking that any report or recommendation is being viewed in the correct account

  • seeking professional medical advice where needed

  • checking whether any product can lawfully be imported into, delivered to or used in your country

We are not responsible for incorrect, incomplete, delayed or unsuitable outputs caused by inaccurate information you provide, failure to update information, incorrect sample collection, contamination, mislabelled samples, someone else’s sample being submitted, failure to follow instructions, postal delays, customs delays, import restrictions or misuse of our services.

6. Products, supplements and future personalised supplementation

We make reasonable efforts to describe products accurately. However, product images, packaging, colours, capsule appearance, product format and presentation may vary from what appears on your screen.

Product formulations, ingredients, packaging, quantities, recommended use, availability, permitted claims and pricing may change over time.

Product availability, ingredients, permitted claims, dosage, labelling, warnings and packaging may differ between the United Kingdom, European Union, European Economic Area and other markets. We may adapt, restrict or withdraw products, bundles, recommendations or claims for particular countries where required by local law, product safety rules, supplement rules, health claim rules, customs requirements or regulatory advice.

Where we offer personalised supplementation, stage-based packs or customised products in the future:

  • recommendations may be based on the information, methodology, rules engine, product range, applicable law and evidence base available at the time

  • products may be made or selected according to your profile, life stage, test result, preferences or other information you provide

  • certain personalised or made-to-order products may have restricted cancellation or return rights once production, preparation, personalisation or fulfilment has started

  • we may refuse, delay, adapt, substitute or cancel a personalised product if we believe it may be unsafe, unsuitable, unavailable, incorrectly selected or not compliant with applicable rules

  • substitutions may be made where we reasonably consider the alternative equivalent, safer, necessary or appropriate

You must check all labels, ingredients, allergens, warnings and instructions before using any product, including products included in a personalised plan.

7. Orders and acceptance

When you place an order, you are making an offer to purchase the relevant product or service.

Your order is not accepted until we confirm acceptance, process payment or dispatch the product, whichever happens first.

We may decline, cancel or limit an order where we reasonably believe that:

  • the product or service is unavailable

  • there has been a pricing, description or stock error

  • payment has not been authorised

  • your information is incomplete or inaccurate

  • the product or service may be unsuitable or unsafe

  • you are attempting to purchase for resale or commercial use

  • the order breaches these Terms or any applicable law

  • we are unable to provide the service for operational, regulatory, safety or supplier reasons

  • the product or service is not available in your country

  • we cannot meet applicable tax, customs, product safety, labelling, supplement, health claim, logistics, data protection or local regulatory requirements

If we cancel an order after taking payment, we will refund the amount paid for the cancelled item or service unless we are legally entitled to withhold some or all of the amount under these Terms or our Refund and Cancellation Policy.

8. Prices, payment, VAT, duties and billing

Prices are shown on our website at the time of purchase. Unless stated otherwise, prices include UK VAT where applicable but may exclude delivery charges, customs charges, import duties, import VAT, handling fees, local taxes or other charges shown at checkout.

For orders delivered outside the United Kingdom, your order may be subject to import VAT, customs duties, taxes, handling fees or local charges. Unless we expressly state that these are included at checkout, you are responsible for paying them.

We are not responsible for delays, returns, seizure, refusal or non-delivery caused by customs, border checks, import controls, product restrictions, failure to pay local charges or failure to provide information requested by customs or delivery providers.

We may change prices, offers and promotions at any time, but changes will not affect orders we have already accepted unless there has been an obvious error.

You agree to provide current, complete and accurate payment and billing information.

Payments may be processed by third-party payment providers, such as Stripe, American Express, Worldpay, Shopify Payments or other payment processors. We are not responsible for delays, errors or failures caused by your bank, card issuer or payment provider, except where required by law.

9. Subscriptions and recurring payments

Some products or services may be offered as subscriptions, recurring plans or stage-based plans.

Where you subscribe, you authorise us or our payment provider to take recurring payments at the frequency, amount and billing date shown at checkout or in your account.

Subscription terms may include:

  • billing frequency

  • minimum commitment, if any

  • renewal date

  • cancellation deadline before the next billing date

  • pause, skip or change options

  • stage-transition rules, such as moving from TTC to trimester or postnatal products

  • price change rules

  • failed payment handling

  • country-specific availability or delivery restrictions

You are responsible for managing your subscription and updating your details. If your life stage, pregnancy stage, delivery date, preferences or suitability information changes, you should update your account or contact us.

We may pause, cancel, adapt or refuse a subscription where we reasonably believe continued supply may be unsafe, unsuitable, unavailable, non-compliant, impossible to fulfil or affected by payment failure.

Detailed subscription rules may be set out in separate Subscription Terms or shown at checkout.

10. Shipping, delivery and sample return

Delivery dates and lab timelines are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • postal or courier services

  • incorrect or incomplete delivery details

  • customs, import or export processes

  • product restrictions or import controls

  • weather, strikes, public holidays or events outside our control

  • supplier shortages

  • lab capacity

  • sample quality issues

  • technical platform outages

  • regulatory changes

For physical products, risk passes to you when the product is delivered to the address you provided, unless the law requires otherwise.

For sample collection kits, you are responsible for following the kit instructions, collecting the sample correctly, registering the kit where required, packaging the sample as instructed and returning it using the process provided.

If you delay returning a sample, fail to return a sample, return it incorrectly, or provide an insufficient or contaminated sample, we may be unable to provide a report.

We may restrict or refuse shipment of kits, samples, supplements or personalised products to certain countries where there are legal, customs, logistics, lab, product safety, data protection or supplier limitations.

11. DNA kit activation and consent

Before we process a DNA sample, you must complete the required kit registration and consent steps.

By activating a kit or submitting a sample, you confirm that:

  • you are at least 18 years old

  • the sample is your own sample, unless we have expressly agreed otherwise in writing

  • you have provided accurate kit, account and profile information

  • you have followed the collection instructions

  • you consent to the sample and related data being processed for the purposes described at kit registration and in the DNA Testing and Personalised Nutrition Consent

  • you understand that the service is for nutrition education and supplement personalisation, not medical diagnosis

We currently only accept DNA samples from adults who are creating or using their own Nature’s Code account, unless we expressly agree otherwise in writing.

If consent is incomplete, withdrawn, inaccurate or cannot be verified, we may be unable to process the sample or generate a report.

12. DNA sample collection, lab processing and failed samples

Our current lab partner is AttoDiagnostics. We may change or add lab partners in the future.

The lab may process your sample and return genetic result data required for your Nature’s Code report. The lab does not determine your final Nature’s Code nutrition recommendations.

Sample processing may fail or be delayed for reasons including:

  • insufficient sample material

  • contamination

  • incorrect collection

  • damaged kit

  • incorrect or missing kit registration

  • mismatched or missing identifiers

  • postal delay or damage

  • lab quality control failure

  • technical or operational issues

If a sample cannot be processed, we may offer a replacement kit, reprocessing, credit or refund depending on the circumstances and our Refund and Cancellation Policy.

If failure is caused by our error or lab error, we will normally provide a replacement or suitable remedy at no additional charge.

If failure is caused by incorrect collection, contamination, failure to follow instructions, delay, missing information or another issue outside our control, we may charge for a replacement kit or be unable to provide a refund.

After repeated failed attempts, our obligation may be limited to a replacement, credit or refund as set out in our Refund and Cancellation Policy.

13. Nature and limitations of genetic testing

Genetic testing has limitations.

You understand that:

  • not all genes or variants are tested

  • genetic results are not the same as blood nutrient levels or clinical test results

  • genetic variants are only one factor influencing nutrition needs

  • diet, lifestyle, pregnancy stage, health conditions, medication, environment, gut health and clinical factors may also affect nutrient needs

  • results may be incomplete, uninterpretable or affected by sample quality

  • rare errors may occur in lab processing, data transfer, interpretation or reporting

  • scientific knowledge and interpretation may change over time

  • a normal or lower-priority result does not mean that you have no nutritional needs or health risks

  • a higher-priority result does not mean that you have a deficiency, disease, fertility problem or pregnancy complication

  • the service does not guarantee fertility, conception, pregnancy outcome, health outcome, nutrient status or symptom improvement

In some circumstances, genetic interpretation may be affected by medical factors such as transfusion, transplant, rare genetic variation or other factors. If you are unsure whether genetic testing is suitable for you, you should speak to a qualified healthcare professional before using the service.

14. Reports and personalised recommendations

Nature’s Code reports and recommendations are generated using a controlled methodology that may include your genetic results, profile information, product rules, safety rules, life-stage information and other relevant inputs.

Reports and recommendations are intended to support nutrition education and supplement personalisation. They are not medical advice.

Your report reflects the report version, rules engine, methodology, evidence base, product range, applicable law and information available at the time it was generated.

We may update future reports, recommendations, content, methodology, rules, product guidance or formulations as evidence, guidance, safety considerations, product availability, local law or our methodology changes.

A future update does not necessarily mean that an earlier report was incorrect. It may reflect new evidence, improved methodology, updated product formulation, changed guidance, changed product availability, changed legal requirements or different report scope.

We may correct, withdraw, update or replace reports, recommendations or content if we identify an error, safety issue, regulatory issue, product change or methodological update.

Recommendations, doses, nutrients, products or claims shown in a report may not be available in every country.

15. Raw data and third-party interpretation

Nature’s Code may not provide raw genotype files as part of the standard customer report.

If we do provide raw data, you are responsible for storing and sharing it securely.

If you upload, share or use your genetic information with another provider, tool, app, website, artificial intelligence system or third-party interpretation service:

  • their interpretation may differ from ours

  • their privacy and security practices may differ from ours

  • we are not responsible for their outputs, conclusions, products, advice or recommendations

  • you should not use their outputs to make medical decisions without advice from a qualified healthcare professional

16. Portal access and report security

Reports and personalised outputs may be made available through your Nature’s Code account, customer portal, email, downloadable file or another method we provide.

You are responsible for keeping your account and report access secure.

We may ask you to verify your identity before discussing account, kit, DNA or report information.

We may refuse to disclose information if we cannot verify that the request comes from the relevant customer or an authorised person.

If you share screenshots, PDFs, downloads, emails, portal access, passwords or report content with someone else, we may not be able to control how that person uses or shares the information.

17. Couples plans and shared use

If you use a couples plan, each person’s sample, account and report remain separate unless sharing is clearly enabled and consented to.

We will not intentionally show one partner’s identifiable DNA results, genetic interpretations or personalised report outputs to the other partner unless the relevant person has chosen to share that information or another lawful basis applies.

Each adult using a DNA testing service must complete their own kit registration and consent steps unless we expressly state otherwise.

18. Not for legal, forensic, insurance or employment use

Our products, tests, reports and services are for personal nutrition education and wellness support only.

They are not intended for:

  • legal proceedings

  • court evidence

  • forensic use

  • immigration purposes

  • employment decisions

  • insurance decisions

  • paternity testing

  • ancestry testing

  • family relationship testing

  • disease diagnosis

  • clinical decision-making without professional confirmation

  • any purpose where a legally valid, clinically validated or forensic-grade test is required

You must not use our products, reports, raw data or services for any of these purposes.

19. Research, product development and anonymised insights

We may use anonymised or aggregated information to improve our products, services, methodology, content, evidence base and customer experience.

We will not use identifiable genetic or health-related information for optional research or outcomes analysis unless you have given separate opt-in consent, another lawful basis applies, or the information has first been anonymised.

If you choose not to participate in optional research or outcomes analysis, you can still buy products and receive your report.

Once information has been anonymised so that it no longer reasonably identifies you, it may not be possible to remove it from analyses, research outputs, product development work or published materials.

20. Returns, cancellations and refunds

Your cancellation, return and refund rights are explained in our Refund and Cancellation Policy.

Nothing in these Terms affects your statutory rights.

If you are a consumer in the United Kingdom, European Union or European Economic Area, you may have a legal right to cancel certain online purchases within 14 days. The start date and scope of this right depends on whether you bought goods, services, digital content, subscriptions, personalised products or hygiene-sensitive goods.

Different rules may apply to different types of products and services, including:

  • sealed supplements

  • opened supplements

  • hygiene-sensitive goods

  • DNA kits before dispatch

  • DNA kits after dispatch

  • activated kits

  • samples already returned to the lab

  • lab processing already started

  • reports already generated

  • digital content or portal access already provided

  • personalised or made-to-order products

  • subscriptions and recurring plans

Where permitted by law, cancellation or refund rights may be limited or lost once:

  • a kit has been opened, activated or used

  • a sample has been collected, posted or processed

  • lab work has started

  • a report has been generated or made available

  • digital content, portal access or services have been supplied with your consent or acknowledgement where required

  • personalised or made-to-order products have entered production, preparation, personalisation or fulfilment

  • sealed goods are unsealed and cannot be returned for health protection or hygiene reasons

Personalised supplementation, personalised packs, made-to-order products or products prepared to your specification may not be eligible for cancellation, return or refund once preparation, production, personalisation or fulfilment has started, except where faulty or where the law gives you a non-excludable right.

Please read the Refund and Cancellation Policy carefully before purchase.

21. Digital content, reports and services during a cancellation period

Where you ask us to provide digital content, portal access, personalised reports or services during a cancellation period, you may lose some or all cancellation rights once supply begins, where permitted by law and where you have given any required consent or acknowledgement.

This may include situations where you ask us to activate a kit, begin lab processing, generate a report, provide portal access or provide other personalised digital outputs before the cancellation period has ended.

22. Promotions, discounts and offers

We may offer promotions, discount codes, referral offers or other special offers from time to time.

Promotions may be subject to separate terms, eligibility criteria, expiry dates, product exclusions, country restrictions or usage limits.

We may withdraw, suspend or change promotions at any time where permitted by law.

If there is a conflict between these Terms and specific promotion terms, the promotion terms will apply to the relevant promotion.

23. Feedback, reviews and testimonials

If you submit feedback, reviews, suggestions, testimonials, comments, photographs or other content to us, you grant us a worldwide, royalty-free, transferable and sublicensable right to use, reproduce, edit, publish, translate, display and distribute that content for our business purposes, including improving and promoting our products and services.

You confirm that:

  • your content is accurate and not misleading

  • you own or have the right to provide it

  • it does not infringe anyone else’s rights

  • you have disclosed any incentive or compensation received for providing it

  • it does not include another person’s personal information without their permission

We will not knowingly publish your identifiable genetic data, health information, pregnancy information, DNA results or report outputs as a testimonial without your consent.

We may moderate, edit, decline or remove reviews or feedback where we reasonably consider this necessary.

24. Intellectual property

All intellectual property rights in our website, products, content, reports, templates, methodology, rules engine, scoring logic, recommendation framework, product names, trade marks, logos, images, videos, graphics, text, design, software, portal layout and other materials belong to us or our licensors.

You may use our website, reports and content for your own personal, non-commercial use only.

You must not, without our prior written permission:

  • copy, reproduce, publish, distribute, sell or commercially exploit our content

  • reverse engineer, scrape, extract or reproduce our methodology, rules engine, scoring logic or recommendation framework

  • use our content, reports or outputs to build a competing product or service

  • train, fine-tune or develop artificial intelligence systems using our proprietary content, reports or methodology

  • remove copyright, trade mark or proprietary notices

  • use our trade marks or branding in a way that suggests endorsement or partnership

  • resell our products, tests, reports or services

25. Third-party providers, tools and links

Our services may depend on third-party providers, including Shopify, payment processors, logistics providers, lab partners, customer portal providers, email and CRM providers, analytics providers and other technology providers.

We are not responsible for third-party websites, services, platforms, tools, apps, content, policies or practices, except where required by law.

If you access a third-party website or service through our website, you do so at your own risk and should review the relevant third party’s terms and privacy policy.

26. Relationship with Shopify

Nature’s Code is powered by Shopify, which enables us to provide our online store and checkout services.

Any sales and purchases you make through our store are made directly with pCOMP Ltd trading as Nature’s Code Nutrition, not with Shopify.

By using our store, you acknowledge that Shopify is not responsible for any aspect of any sale between you and us, including any injury, damage or loss resulting from purchased products and services. You release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with us, to the extent permitted by law.

27. Privacy

Our use of personal information is explained in our Privacy Policy.

Additional privacy and consent information may apply to DNA testing, personalised reports, cookies, marketing, research, customer portal services and subscriptions.

By using our services, you acknowledge that you have read our Privacy Policy and any relevant service-specific privacy or consent notices.

28. Prohibited uses

You must not use our website, products, reports, portal, raw data or services:

  • unlawfully or fraudulently

  • to harm, harass, abuse, defame, threaten or impersonate another person

  • to submit false, misleading or inaccurate information

  • to submit someone else’s sample without permission and authority

  • to interfere with our website, systems, security or operations

  • to scrape, harvest or extract data without permission

  • to reverse engineer our methodology or rules engine

  • to resell products, tests, reports or services without permission

  • for legal, forensic, insurance, employment, paternity, ancestry, immigration or evidential purposes

  • to make medical decisions without professional advice

  • to import, export, buy, sell or use a product in breach of local law

  • to upload viruses, malware or harmful code

  • to send spam or unauthorised promotions

  • to infringe intellectual property, privacy or other rights

  • to train artificial intelligence systems without our written permission

  • in any way that may expose us, our users, our suppliers or our partners to legal, security, safety, privacy or reputational risk

We may suspend or terminate access if we reasonably believe you have breached this section.

29. Automated access and artificial intelligence agents

You must not use bots, scrapers, crawlers, automated agents, artificial intelligence agents or similar tools to access, scrape, copy, test, monitor or interact with our website, portal, reports, content, systems or services without our prior written permission.

Where we permit automated access, we may impose technical, contractual or usage restrictions.

We may block, rate-limit, suspend or restrict automated access at any time.

30. Errors, inaccuracies and changes

We try to keep information accurate and up to date. However, our website, product pages, reports, emails, portal, content or other materials may occasionally contain errors, inaccuracies or omissions.

These may relate to:

  • product descriptions

  • pricing

  • promotions

  • availability

  • delivery times

  • supplement information

  • report content

  • methodology explanations

  • educational content

  • typographical or formatting errors

We may correct errors, update information, cancel orders, withdraw content or update reports where appropriate.

31. Service availability

We aim to provide reliable services, but we do not guarantee that our website, store, portal, reports, subscriptions, email systems, lab processes or other services will always be available, uninterrupted, timely, secure or error-free.

We may suspend, restrict or change services for maintenance, updates, security, legal, regulatory, supplier, safety or operational reasons.

32. Suspension and termination

We may suspend, restrict or terminate your access to all or part of our services if we reasonably believe that:

  • you have breached these Terms

  • your account creates a security, privacy, safety or legal risk

  • your payment fails

  • information you provided is inaccurate or incomplete

  • continued service would be unsafe, unlawful or inappropriate

  • we are required to do so by law, regulator, supplier or platform provider

  • the service is discontinued

Termination does not affect rights or obligations that have already arisen, including payment obligations, intellectual property rights, privacy obligations, liability limitations and any terms that by their nature should continue.

33. Events outside our control

We are not responsible for failure or delay caused by events outside our reasonable control, including:

  • postal, courier or logistics disruption

  • lab capacity issues or lab disruption

  • supplier shortages

  • ingredient shortages

  • technology outages

  • cyber incidents affecting third parties

  • strikes or industrial action

  • severe weather

  • public health events

  • regulatory changes

  • customs or border issues

  • acts of government

  • war, terrorism, civil unrest or other emergencies

Where an event outside our control affects your order or service, we will take reasonable steps to minimise the impact where practical.

34. Product safety, recalls and regulatory notices

We may contact you about product safety notices, recalls, labelling updates, batch issues, adverse event follow-up or regulatory matters.

You agree to follow reasonable product safety instructions, including stopping use, returning or disposing of products, or providing batch and order information where needed.

We may withdraw, suspend, recall, replace, reformulate, relabel or restrict a product, test, recommendation, subscription or service where we reasonably consider this necessary for safety, regulatory, legal, supplier or quality reasons.

35. Our liability to consumers

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation and any rights you have under consumer protection law.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill.

We are not responsible for losses that are not foreseeable.

We supply products and services for personal, domestic and private use only. We are not responsible for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.

To the extent permitted by law, we are not responsible for loss or damage caused by:

  • misuse of products or services

  • failure to follow instructions

  • use of products contrary to warnings or labels

  • inaccurate or incomplete information you provide

  • someone else’s sample being submitted

  • customer collection error or contamination

  • reliance on our services as a substitute for medical advice

  • third-party websites, tools, providers or interpretation services

  • postal, courier, supplier or lab delays outside our control

  • customs, import or local regulatory restrictions outside our control

  • unauthorised sharing of your report, login details or raw data

  • changes in scientific evidence, guidance, methodology or product formulation over time

36. Indemnity

Where permitted by law, you agree to compensate us for reasonable losses, damages, liabilities, costs and expenses we suffer as a result of:

  • your breach of these Terms

  • your misuse of our products, reports, content, portal or services

  • your submission of someone else’s sample without permission and authority

  • your infringement of our intellectual property or another person’s rights

  • your unlawful, fraudulent or negligent use of our services

  • your use of our services for commercial, legal, forensic, employment, insurance or other prohibited purposes

  • your import, export, purchase, resale or use of products in breach of local law

This section does not limit your statutory rights as a consumer.

37. Business, clinic, practitioner, employer and partner use

These Terms apply to consumer use of Nature’s Code products and services.

If you access Nature’s Code through a clinic, practitioner, employer, partner or other organisation, additional or different terms may apply.

B2B, clinic, practitioner, employer, affiliate, wholesale and partner arrangements are governed by separate written agreements where applicable.

You must not resell, distribute, recommend or provide our products, tests, reports or services to others in a professional, clinical or commercial capacity unless we have agreed this with you in writing.

38. Complaints, product safety and adverse events

If you have a complaint, product concern or safety concern, please contact us using the contact details on our website.

If you report a product quality issue or adverse event, we may ask you for information such as:

  • your order number

  • batch number

  • product photographs

  • symptoms or issue description

  • timing of use

  • relevant health context

  • whether medical advice was sought

  • the remaining product or packaging

We may use this information to investigate, respond, meet legal obligations and improve product safety.

If you think you may need urgent medical help, contact NHS 111, your GP, your midwife, your local urgent care service or emergency services as appropriate. If you are outside the United Kingdom, contact the relevant local medical or emergency service.

If you are a consumer in the European Union or European Economic Area, you may also have rights to seek help from your local consumer protection authority or approved alternative dispute resolution body.

39. Changes to these Terms

We may update these Terms from time to time.

The latest version will be posted on our website. Where required by law, we will provide additional notice or request consent.

If you continue using our services after updated Terms take effect, you agree to the updated Terms.

Changes will not affect orders already accepted unless the change is required by law, relates to an ongoing subscription or service, or is necessary for safety, security, regulatory or operational reasons.

40. Transfer of rights

You may not transfer or assign your rights or obligations under these Terms without our prior written permission.

We may transfer our rights or obligations under these Terms to another organisation, for example in connection with a merger, acquisition, restructuring, financing, insolvency process or sale of all or part of our business. If this happens, we will take steps required by law to protect your rights.

41. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the rest of the Terms will continue to apply.

42. No waiver

If we do not enforce a right or provision under these Terms, this does not mean we have waived that right or provision.

43. Entire agreement

These Terms, together with the policies and notices referred to in them, form the agreement between you and us for consumer use of our services.

44. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer living in the United Kingdom, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in Scotland or Northern Ireland.

If you are a consumer living in the European Union or European Economic Area, you may also have mandatory rights under the laws of the country where you live. Nothing in these Terms affects any mandatory consumer rights that apply where you live.

45. Contact us

For questions about these Terms, contact:

pCOMP Ltd trading as Nature’s Code Nutrition
Company number: 15460621
Registered office: 124 City Road, London, Greater London, United Kingdom, EC1V 2NX
Email: support@naturescode.uk

For privacy questions, contact privacy@naturescode.uk.

For general customer support, please use the contact details provided on our website.